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Line 13: − * Are you using the latest Flash Player? ''Try to check for updates''+ − ** Chrome/KC3 users do not need to check this − ** IE/KCV users [http://get.adobe.com/flashplayer/otherversions go here] and select the Windows OS − ** FlasPlayer users [https://www.adobe.com/support/flashplayer/downloads.html go here] and look for "Flash Player projector" − + − + − [[Category:Tutorial]] − ==① Checking Connectivity==+ Line 57:
Line 51: − ==② DNS Issues==+ + + Line 64:
Line 60: − + − + − + − ==③ Flash and Graphics==+ − Installing or updating the Internet Explorer's Flash Player may help in getting the game to work.+ − ==④ Other Errors==+ + − + − + − + − + − [[Category:Tutorial]]+ + +
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{| style="width:100%"
{{Tutorialportal}}
[[File:Error_.png|300px|center]]
=Common Procedures in Troubleshooting=
* Is the game undergoing maintenance? ''Check [[Recent Updates]]''
* Is the game undergoing maintenance? ''Check [[Recent Updates]]''
* Have you cleared your cache? ''Try doing everything again in Incognito''
* Have you cleared your cache? ''Try doing everything again in Incognito''
* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)
* '''CHECK IF YOU HAVE THE CORRECT LOCAL TIME '''(This is the most common problem)
** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.
** You do not need to be in JP timezone. As long as you are on your '''local timezone and have the correct local computer time''', that is fine.
* Is the server you're on having problems of its own?
* Is the server you're on having problems of its own?
** Chek the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements
** Check the [https://twitter.com/KanColle_STAFF Staff Twitter] if there are announcements
** Ask [[:Category:Server|server-mates]] if they're also experiencing problems
** Ask [[Servers|server-mates]] if they're also experiencing problems
=① Checking Connectivity=
===<span style="color:#369;">Ping KanColle Servers</span>===
===<span style="color:#369;">Ping KanColle Servers</span>===
<div style="padding:0px 0px 0px 30px;">
<div style="padding:0px 0px 0px 30px;">
=② DNS Issues=
If you are having problems with your DNS, you may get the following error message:
<div style="padding:0px 0px 0px 30px;">
<div style="padding:0px 0px 0px 30px;">
''[Fiddler] DNS Lookup for "www.dmm.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found''
''[Fiddler] DNS Lookup for "www.dmm.com" failed. System.Net.Sockets.SocketException The requested name is valid, but no data of the requested type was found''
===<span style="color:#369;">Solutions</span>===
===<span style="color:#369;">Solutions</span>===
* Change your DNS Servers
* Change your DNS Servers
*# Use Google DNS for the mean time, set it to '''8.8.8.8''' alt '''8.8.4.4'''
*# Use [https://developers.google.com/speed/public-dns/ Google's public DNS] until the issues abate, set it to '''8.8.8.8''' alt '''8.8.4.4'''
*# [[File:GoogleDNS.jpg|200px]]
*# [[File:GoogleDNS.jpg|200px]]
or
or
* Register and use OpenDNS
* Register and use [https://www.opendns.com/ OpenDNS]
** Search google for OpenDNS, this blog post will not teach that.
** Look [https://store.opendns.com/setup/?__utma=247635969.1263306279.1432404220.1432404220.1432404220.2&__utmb=247635969.3.9.1432406097657&__utmc=247635969&__utmx=-&__utmz=247635969.1432404220.1.1.utmcsr=google|utmccn=(organic)|utmcmd=organic|utmctr=(not%20provided)&__utmv=-&__utmk=179205159#/ here] for how to use OpenDNS.
=③ Graphics=
"Hardware Acceleration" must be enabled for the game to properly render, otherwise, some graphical glitches will appear.
=④ Other Errors=
===GET jquery.min.map 404 (Not Found)===
===GET jquery.min.map 404 (Not Found)===
This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of cat bombs you may have.
This is a known error generated on the DMM website and does not affect the game. If you're getting this error, it is normal and is not the cause of any game-related problems you may have.
===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===
===Failed to load resource: net::ERR_BLOCKED_BY_CLIENT===
This is your Ad-Block working at its finest.
This is likely caused by your Ad-Block software, or any similar program that would interfere with downloading content.
===Failed to load resource: net:: ERR_CACHE_MISS===
===Failed to load resource: net:: ERR_CACHE_MISS===
This is a common error on Chrome, with its auto-blocking of web assets that has "ad". This does not affect the game and is not the cause of cat bombs you may have.
This is a common error on Chrome, as it auto-blocks web assets that it registers as "ads". This does not affect the game and is not the cause of any game problems you may have.
==Other Notes==
==Other Notes==
* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''cat error screen'''. This is also true for the '''HomePort Screen''', which is now larger.
* "Game Start" requires a stable connection. The API call at the '''game start button''' screen requires a '''stable connection''' for it will download '''nearly ~700-800kb of text''' and a '''small connection interference''' will give you '''the error cat screen'''. This is also true for the '''HomePort Screen''', which is now larger.
=See Also=
{{Help}}